Contact 9.8 Petzl

Fast Shipping and Professional Packaging

Through our long-term relationship with UPS, FedEx, DHL as well as a range of other world-class carriers, we can offer a variety of shipping options. Our warehouse staff are highly trained to pack your goods precisely according to the specifications that we supply. Before they are shipped the goods are thoroughly examined and secured. Everyday we deliver thousands of packages to clients across many countries. This is a sign of our commitment to be the largest online retailer globally. Both Europe as well as the USA have warehouses and distribution centers.

Note: Orders with multiple items will have a different processing period for each item.

We will inspect each and every one of the items before sending. Currently, most orders are shipped within 48 hours. Expected delivery time is between 3 and 7 days.

Returns

The stock market is always changing. It's not entirely managed by us since we are involved with multiple entities, including the factory and the storage. The actual inventory may fluctuate at any time. It is possible that stocks could be depleted after your order has been processed.

Our policy is valid for 30 days. If you don't receive your product within 30 days, we're not able to provide either a return or exchange.

Your item must be in its original packaging and be unused. It must also still remain in the original packaging.